Support

TECHNICAL SUPPORT

Impact^® Instrumentation Inc., is firmly committed to your complete satisfaction with the performance of our products and services. Impact's Technical Services Department is dedicated to providing timely, quality service and support of all impact^® products. This page describes the support services available from Impact Instrumentation including:

Technical Support	Factory Service / RGA Request
Loaner Support	Technical Articles

Impact^® products are designed to offer the highest reliability and lowest possible cost of ownership. This claim is backed by the Impact^® warranty: for a period of one year (12 months) from the date or original delivery to the buyer, Impact^® products are warranted to be free from functional defects in materials and workmanship and to conform to the description of the product provided in company product literature at the time of purchase. (The same warranty is offered to our international customers.) Your Impact^® sales representative can provide additional details on Impact^® products' low cost of ownership and a copy of our warranty.

Impact^® addresses the needs of the clinical user and the biomedical professional. Impact^® supports the clinical user by supplying:

	A comprehensive Operator's Manual - covering all aspects of product use.
	Detailed in-service training by local independent sales representatives.
	A toll-free assistance line.

Impact^® supports the biomedical community by offering:

	A comprehensive Maintenance Manual - for each product.
	Service training classes.
	Service Parts - typically shipped same or next day.
	Free consulting service via our toll-free assistance line.

We at Impact^® Instrumentation look forward to serving you and provide you with innovative and cost effective patient care solutions.

Technical Support

Impact's Technical Support Representatives are available to answer questions regarding:

	Product operation and applications
	Technical trouble-shooting
	Returning products for repair or upgrade
	Replacement parts selection and ordering

Telephone technical support is available during the normal business day. Response hours are Monday through Friday from 8:00 AM to 5:00 PM Eastern time. Call our toll-free number in the USA at 800.969.0750, or 973.882.1212

Loaner Support

Loaner device are available at no charge for both warranty and non-warranty devices when repairs are performed by Impact^®. Loaner shipping is prepaid, but will be added to non-Warranty repair charges. Loaners are shipped Monday through Friday via the most economical carrier unless a user-specified carrier is requested. Any difference in shipping costs will be assumed by customers seeking warranty service. Loaner devices are provided on a first-come, first-served basis subject to availability.

Factory Service

Factory service is available on all Impact^® products. To return an Impact^® product for service, please follow these steps:

Contact Impact^® at 800.969.0750 and ask for the Service Department.
Outside the USA call 973.882.1212, or FAX 973.882.4993.
Request a Return Goods Authorization (RGA) number.
We will ask you to supply the following information:
1. Model Number
2. Serial Number
3. Your Complete return shipping address - including "Attention to"
4. Special shipping instructions, if any
5. Your Purchase Order number (if non-warranty)
6. A full description of the problem or service needed
7. A contact name and phone number for any further questions
Return the product, shipping charges prepaid to:

IMPACT INSTRUMENTATION, INC.
27 Fairfield Place, West Caldwell,
New Jersey 07006. USA

Att : Service Department - RGA # _______________

We cannot accept goods C.O.D. Impact^® recommends you insure shipments with your carrier. Please clearly indicate the RGA number on the shipping box and on any written enclosures.

Non-warranty items, not covered by a pre-existing service contract, will be billed on a time and materials basis.

Following the above procedure will help us provide prompt, quality service.



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